Rieply

資料刪除說明 Data Deletion Instructions

最後更新 Last updated：2026-10-31

中文 · English

你可以隨時要求刪除我們所保存、與你的 Facebook／Instagram 帳號相關的資料。請依以下任一方式辦理：

方式一：透過 Facebook 或 Instagram 設定

  1. Facebook：前往「設定和隱私 → 設定 → 商業整合」；Instagram：前往「設定 → 網站權限 → 應用程式和網站」。
  2. 找到 Rieply，將其移除，並選擇同時要求刪除資料。
  3. Meta 會通知我們，我們隨即刪除該帳號的資料，並提供一組確認碼與狀態網址，供你查詢刪除進度。

方式二：來信要求

寄送電子郵件至 metarieply@gmail.com，主旨註明「資料刪除請求」，並提供你連結的粉絲專頁或 Instagram 帳號名稱或 ID。我們會在收到請求後的合理期間內（通常為 30 天內）完成刪除並回覆確認。

關於後台的「停用」與「移除」

在 Rieply 後台停用或移除頻道，會讓該頻道停止運作，但不會刪除資料：移除後的資料會保留，以便你日後重新連結時復原。如需刪除資料，請使用上方任一方式。

刪除範圍

刪除內容包含：存取權杖、已連結帳號資訊、相關的對話與訊息、流程，以及連結點擊紀錄。法律要求保存之必要紀錄除外。

You can ask us at any time to delete the data we hold that relates to your Facebook or Instagram account, using either method below.

Option 1: From your Facebook or Instagram settings

  1. Facebook: go to Settings & privacy → Settings → Business integrations. Instagram: go to Settings → Website permissions → Apps and websites.
  2. Find Rieply, remove it, and choose to also request deletion of your data.
  3. Meta notifies us and we delete the account's data, returning a confirmation code and a status URL where you can check the deletion.

Option 2: By email

Email metarieply@gmail.com with the subject "Data deletion request" and include the name or ID of your connected Facebook Page or Instagram account. We will complete the deletion and confirm within a reasonable period after receiving your request (normally within 30 days).

About "Disable" and "Remove" in the dashboard

Disabling or removing a channel in the Rieply dashboard stops it from running but does not delete its data: a removed channel's data is kept so it can be restored if you reconnect later. To delete the data, use one of the options above.

What is deleted

Access tokens, connected account information, the related conversations and messages, flows, and link-click records, except records we are legally required to keep.